Ewing, New Jersey – April 6, 2021 – Cenlar FSB, the nation’s leading mortgage loan subservicer and federally chartered wholesale bank, has received Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) performer recognition for the 2020 STAR Program in the General Servicing category.
The STAR Program recognizes top performing mortgage servicers that provide outstanding customer service and overall operational excellence. Cenlar has been recognized for Fannie Mae’s Star Program for multiple years and is committed to providing servicing excellence to the many homeowners who depend on us.
“We are honored to receive such a distinguished award from Fannie Mae – it is a testament to our ongoing dedication to being a trusted partner to our clients and their homeowners,” said Greg Tornquist, Chairman, Chief Executive Officer and President at Cenlar. “This has been an especially challenging time for many homeowners impacted by the pandemic. Each and every day, our team works to help homeowners protect their most important asset – their homes – by providing the highest quality customer service.”
Established in 2011, the STAR Program awards Fannie Mae servicers based on three operational and performance areas: general servicing, solution delivery, and timeline management. The STAR Program measures servicer capabilities across key dimensions of people, processes, quality control, reporting and training.