Coronavirus Pandemic: Caring for Our Clients, Borrowers, Employees and Communities

It’s an uncertain time. But what is certain is that caring for our clients, borrowers, employees and communities is of the utmost importance to us.

While no one could have anticipated the breath and scope of the impact of the Coronavirus, Cenlar was prepared.  We engaged our internal business continuity task force early on to direct our readiness, enact our business continuity/disaster recovery (BC/DR) plan and take actions as needed related to the spread of the virus.

Continuing to Take Precautions

Over the last several weeks, this task force has focused efforts on enabling our employees to work remotely for an unspecified period of time so that critical business functions may continue while also protecting the health and well-being of our team during the pandemic.

Like many companies, we also closed our locations to outside visitors and halted business and interoffice travel. We are cleaning more frequently, using government-approved cleaning agents, made hand sanitizer and disinfecting wipes available to our onsite employees, and placed importance on thorough hand washing and behaviors that mitigate the spread of germs.

Communication and Support

We also continue our cadence of pandemic communication to our clients and employees to inform and support them.

As the situation progresses, communication for borrowers is now more important than ever, and Cenlar is here to help.

Information for Borrowers

Coronavirus Pandemic: Caring for You

These continue to be unprecedented times. As always, caring for you, along with our employees and communities is of the utmost importance to us. We understand the worry that can be caused by an unexpected crisis such as the Coronavirus Pandemic especially when it comes to your family and your most valued asset – your home.

During this exceptionally challenging time, we are here to help you navigate the various mortgage assistance programs that may be available to help you. However, we must adhere to federal, state, investor and local municipality written guidance on mortgage assistance options. Our team is diligently monitoring the situation daily for any changes that would impact the assistance we may be permitted to offer.

It’s times like these when you may need extra support. We are here to help.

Coronavirus Stimulus Bill (CARES Act)

Please know that we are aware of the new CARES Act the President signed into law on Friday, March 27th, 2020.  We are reviewing the requirements under the law and will begin offering any assistance programs as soon as possible.  

Best Way to Reach Us – 24/7 Self-Service

We have been experiencing significantly higher than normal call volumes and wait times. We are diligently working to assist those who have been directly impacted. If you are contacting us for a reason other than mortgage assistance options related to the Coronavirus, we ask that you use our website and automated phone system which are both available 24/7. You can use them to make payments, check your loan information and get the latest information on the Coronavirus. At this time, we are waiving any applicable fees to make a payment through our automated phone system.

Log in if You Need Payment Assistance Information

If you have been impacted financially by the Coronavirus, you will find information about mortgage assistance options when you log into the website, along with a form to complete to begin the process. As mentioned earlier, we are closely monitoring for and staying abreast of any announced relief and support measures, such as the CARES Act, that may be offered and will make them available to you promptly. As different support options become available, we will post new information on our website.

Our team continues to monitor the situation and will update this site as needed. Please know we are always here to help.

Thank you and stay well.