We Have Experienced Professionals Ready to Help You Make a Quick and Easy Transition
Cenlar has dedicated teams of experienced professionals to serve your specific servicing needs. We assign a relationship manager as your single point of contact to manage our relationship. Cenlar provides comprehensive reporting on every aspect of your subservicing relationship including call statistics, customer request turnaround times and overall performance measures. Every question or concern will be routed through this contact, saving you valuable time and ensuring that you receive the best service at all times.
Our portfolio transfer team, with hundreds of successfully completed portfolio transfers, guides you every step of the way. We have extensive experience converting accounts of various product types and sizes. Our process is built on a structured project discipline, which includes a detailed project plan, weekly conference calls, status updates and site visits. Trial conversions are run prior to going live to ensure data integrity. Our staff also performs numerous tests during a post-conversion transition period once the loans have boarded our servicing system.