Cenlar FSB announced today that Ingrid Jaschok has been appointed Senior Vice President of Default Operations.
“Ingrid is a valuable addition to the team and I am confident she will deliver the best experience for our clients and their homeowners. A seasoned executive, Ingrid has a proven track record of utilizing innovative approaches and promoting the adoption of new technologies to increase productivity in the loss mitigation process,” said Senior Vice President of Loan Operations Bill Moffett.
As SVP of Default Operations, Ingrid will oversee all business segments within the default servicing portfolio including early and late-stage default. In addition to those duties, Ingrid will develop and implement strategies that ensure goals are achieved while enhancing the homeowner experience and meeting investor, regulatory and compliance guidelines.
Ingrid has more than 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, bank and non‐bank financial institution management, as well as regulatory and compliance oversight. Prior to joining Cenlar, Ingrid was Senior Director and Senior Vice President of Default Servicing at Flagstar Bank. She was also Senior Vice President of Vulnerability Management at Citibank where she assisted the team with a start-up of Vulnerability Remediation in the Global Technology areas. Before Citibank, Ingrid was Executive Vice President of online auction operations at Auction.com where she managed merchandising to transaction servicing processing. Ingrid also held leadership roles at both Freedom Mortgage and Mr. Cooper. As Senior Vice President at Mr. Cooper, she partnered with her team and technology to create an automated loss mitigation process for customers during the pandemic.
“I look forward to joining the team and further enhancing the homeowner experience. Homeowners are always first and foremost in the front of our minds and we are always here to help them,” said Ingrid. “My overarching goal is to create the best experience for homeowners no matter how they want to interact with us – whether that’s through our self-service options or on the phone.”
Ingrid earned her Bachelor of Science in Education from Kent State University. She is also a recipient of the 2019 Women in Housing Leadership Award for Diversity & Inclusion.