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Services

What We Do Services

Servicing Areas of Expertise.

Cenlar’s core servicing areas together support the success of our clients. We are driven to be the nation’s loan servicing organization of choice by providing:

Implementations

Transfer operations

New loans

Client management

Investor reporting and accounting

Bank reconciliations and agency relations.

Cash management

Cash processing, account drafting, EFT, electronic branch payments, payoffs, satisfactions.

Escrow administration

Tax, insurance, MIP/PMI, escrow analysis.

Special products

ARMS, GPMs, balloons, HELOC and other product administration, loan modifications, assumptions, partial release/ easement and subordinations.

Customer service

Call monitoring and QC, welcome calls, culture training.

Default

Collections, loss mitigation, foreclosure, bankruptcy, REO, default compliance, claims, loss analysis.

Process improvement/lean process management

Servicing reporting and servicing systems.

Enterprise risk management

Business unit risk management, quality assurance, operational risk management, compliance and internal audit.

Business Resumption/ Disaster Recovery

Requirements, strategies and proposed actions necessary to rapidly and effectively recover business operations following an event. This organizational and infrastructure investment includes our corporate security office, business continuity program steering committee, risk committee, and a dedicated business continuity assurance manager.

Interested in Cenlar’s Subservicing Solutions?

Cenlar invites banks, credit unions and mortgage companies to learn more about our custom subservicing solutions