Servicing Areas of Expertise.
Cenlar’s core servicing areas together support the success of our clients. We are driven to be the nation’s loan servicing organization of choice by providing:
Investor reporting and accounting
Bank reconciliations and agency relations.
Cash processing, account drafting, EFT, electronic branch payments, payoffs, satisfactions.
Tax, insurance, MIP/PMI, escrow analysis.
ARMS, GPMs, balloons, HELOC and other product administration, loan modifications, assumptions, partial release/ easement and subordinations.
Call monitoring and QC, welcome calls, culture training.
Collections, loss mitigation, foreclosure, bankruptcy, REO, default compliance, claims, loss analysis.
Process improvement/lean process management
Servicing reporting and servicing systems.
Enterprise risk management
Business unit risk management, quality assurance, operational risk management, compliance and internal audit.
Business Resumption/ Disaster Recovery
Requirements, strategies and proposed actions necessary to rapidly and effectively recover business operations following an event. This organizational and infrastructure investment includes our corporate security office, business continuity program steering committee, risk committee, and a dedicated business continuity assurance manager.