Working With Our Client Partners.
At Cenlar, our approach to working with clients is rooted in our values: Respect, Trust, Integrity and Caring. We endeavor to treat clients, homeowners and our partners as we would like to be treated. Our clients and their homeowners trust us to do the right thing and to get it right the first time — with diligence, transparency and empathy. As employee owners, we hold ourselves to a higher standard of accountability, standing behind our services and doing what we have promised, as we care for our clients and their homeowners’ families and homes.
Our existing client partner portal with complete access to your portfolio of mortgage loans.
A dedicated client manager.
At the inception of each and every client relationship with Cenlar, our clients are assigned a Client Management Team member dedicated to the client’s business that will:
- Manage the overall business relationship
- Maintain a complete understanding of the client’s business needs
- Create consistency and continuity for the client’s homeowners
Access to your client manager.
Every Cenlar client has around-the-clock access to their Client Management Team member, as well as regularly scheduled review meetings.
- Email Center/Cenlar Case Management System are available 24 hours/7 days a week
- Recurring management meetings
- Senior management monthly reporting package
Your dedicated client manager will:
- Create consistency and continuity
- Manage overall business relationship
- Provide customized reporting
- Handle special requests — added value services
- Provide monthly reporting packaging and management
- Participate in weekly scheduled calls
- Provide access via dedicated email box and phone number
Your client experience team.
- Designated toll-free client assistance line
- Quality monitoring performed
- Email & calls
Words from Our Experts
Cenlar has been doing business in all facets of mortgage and banking for more than a century, so our industry knowledge and know-how is second to none. Looking for more expert information? Look no further.View Our Blog
Featured Blog Posts
Technology: What’s Good for the Homeowner is Good for Our Clients and Cenlar
We live in a world where we are increasingly dependent on technology. And that means, some days, we find ourselves hammering at …Read More
Delivering Quality Service
The U.S. economy and housing market has been anything but predictable the last few years. The only constant in the mortgage marketplace …Read More
There are those holidays that are uniquely American and of them Thanksgiving may be our favorite. It is a holiday shared by …Read More
Here Is to Our Credit Union Partners
October 20, International Credit Union Day, is officially a day when we recognize and appreciate credit unions and the role they have played in support …Read More
Committed to Driving Customer Service Success
We have all spent time waiting for someone to answer our customer service call. At Cenlar, we cannot give you back any …Read More
Why You Should Partner with a Mortgage Subservicer Now
In the last two years the housing market has shifted dramatically. The refi boom has been replaced by a purchase market. A fixed-rate mortgage that …Read More
Providing Member-Centric Service to Credit Union Partners
It would be easy to assume that the national leading mortgage subservicing company works only with the very largest banks. But, in fact, Cenlar has …Read More
People, Supported by Process and Technology, Drive Exceptional Customer Service
As a company, we remember that what we do every day supports the most precious financial asset most families possess: their homes. With that as …Read More
Meeting the Challenge of Cyber Security with Vigilance, Preparation and Agility
Anyone who has sat at a settlement table signing document after document to buy a house does not give much thought to the amount of …Read More
It is that time of year when someone will suggest in song that there is no place like home for the holidays. …Read More
Improving the homeowner call experience with new systems, technology and training
Think of a mortgage as a package sitting atop an individual conveyor belt. Ideally, its journey begins on the settlement date, and the …Read More
The Pandemic as Change Agent
Most disruptions that change our personal or professional lives are limited by geography, business sector or specific setbacks. Many, while acutely felt and often accompanied …Read More
How to Manage Your Mortgage Subservicing Risk
Banks and credit unions rely on third-party vendors to increase operational efficiencies and leverage outside expertise. These benefits, however, must be weighed against the legal, …Read More