Change. Radically Simplified.

Compliant. Innovative. Effective. A trusted partner. That is how we want our clients and customers to describe Cenlar. It is why we are transforming. Turning a company of our scale requires precision, leadership, and decisive action. Traditionally, change like this takes years—time our clients don’t have. Fortunately, our investment in technology and process innovation means they don’t have to wait.

Enter Regulatory Change. Radically Simplified.

Compliance is the foundation of mortgage servicing. The rules are numerous, but prescriptive. The processes are structured, and expectations are usually clear. Yet, regulatory change has remained complex, time-consuming and resource intensive. It doesn’t have to be.

We are taking a radically simplified approach to compliance, freeing time and resources for innovations that benefit our clients and homeowners.

Today, a typical regulatory change implementation takes about 60 days. Over the course of a year, we implement more than 200 such changes. 

These processes require dedicated teams across legal, compliance, and operations to analyze, interpret and implement changes within required timeframes. Every new regulation sets off a painstaking manual effort—reviewing every word, identifying impacts and ensuring nothing is missed. This “stare and compare” approach consumes valuable resources from day one.

We knew there had to be a better way. Generative AI (genAI) has introduced capabilities previously unimaginable in mortgage servicing, and we saw an opportunity to rethink regulatory change management from the ground up.

The Power of GenAI in Compliance

We partnered with PhoenixTeam, the mortgage industry’s trusted genAI partner, to develop a smarter approach. Our hypothesis? A genAI-powered regulatory change assessment could shrink a process that takes weeks into one that takes minutes.
 

In November, we launched a pilot to prove the value of genAI in regulatory change management. Our goals were clear:

• Achieve a full understanding of regulatory impacts within hours instead of weeks.
• Deliver clear, plain-language requirements to business teams, reducing time spent deciphering legalese.
• Cut the operational burden of implementing change.
• Develop a holistic test plan upfront to ensure accuracy and compliance from the start.

Watch the video to learn more.

Using Phoenix Burst, our genAI-driven mortgage process fulfillment platform, Cenlar will dramatically improve the speed and accuracy of regulatory change management. Our pilot proved that we can transform complex regulations into plain-language requirements, user stories and test cases within 24 hours of ingestion.

This isn’t just an efficiency gain – it’s a fundamental shift. By eliminating manual bottlenecks, our teams are more productive, and compliance implementation is more precise. We are leveraging technology not just to keep up with change, but to get ahead of it. At Cenlar, technology drives smarter, faster compliance.