Core Servicing Processes
Cenlar offers a comprehensive suite of services tailored to your specific needs. Our subservicing programs encompass all servicing functions beginning with the day the loan is closed and delivered for servicing, through final disposition of the loan as a result of payoff, foreclosure or sale. A strong and overriding emphasis is to deliver the highest level of service to both you as our partner, and to your customer as the end user, at every point of contact.
Core Servicing Processes Include:
- Customer Communications and Support
- Escrow Administration
- Cash Management
- Investor Accounting and Reporting
- Default Administration
- Payoffs and Satisfactions
- Special Products
- Regulatory Compliance and Reporting
“The success of our clients is a key driver of our success,” represents an important attitude that resonates throughout Cenlar.
Flexible Business Solutions That Will Make You Smile
You want flexibility and Cenlar has the creativity and flexibility to design a business solution that will meet your demands. We do this by:
- Aligning our targets and goals with yours. We do this through both portfolio transfer meetings and a series of culture training programs to assure our entire servicing organization understands, thinks and delivers service consistent with the way you deliver it to your customers today.
- Understanding your view toward products and services – assuring we understand not only the products you offer, but more importantly, we understand and include the right team in the development and delivery of future products and services.
- Providing flexibility and adaptability to your business strategy day in and day out. We pride ourselves on our customized solutions and have a proven track record of continuing to create unique niche subservicing solutions for our partners. We can create the positive experiences that are critical to your business success strategy.
- And, we have the ability to flex resources and staff based on your loan portfolio by offering fully-trained resources ready and willing to help you with high-touch, high-quality processes and standards all while staying up to date with the latest regulatory requirements and making your life a bit easier.
