Welcome to Cenlar, Your Mortgage Servicer. It’s Our Pleasure to Service Your Loan
It’s very nice to meet you! Please let us introduce ourselves – we are the nation’s leading loan sub-servicing provider. You may not have heard of us, but major banks, credit unions, mortgage companies and other financial institutions have trusted us with loan servicing for more than 40 years.
We’re dedicated to providing excellent service, clear communication and convenient loan access tools to borrowers. We look forward to working with you throughout the life of your loan.
What Is Loan Servicing?
We have been asked to service your loan by your financial institution. That means Cenlar will responsible for:
- Sending you regular communications about your loan
- Providing you a mortgage statement
- Processing your mortgage payments
- Collection and distribution of your escrow account
Registering on Our Website
When you register at loanadministration.com, you’re in control of your mortgage. You can make payments, check your balance, view escrow, use convenient loan tools and more.
Manage your mortgage anytime, anywhere with The Cenlar Mobile AppTM
Make a payment, view statements and use convenient loan tools – right from your mobile device.
Make Your First and Ongoing Loan Payments, Your Way
Make an online payment
The fastest and easiest way to make a mortgage payment is online at loanadministration.com. After you register, you can make payments, check your balance, view escrow and much, much more.
Paying by Mail
Refer to the directions on your billing statement to pay by mail.
Please be sure to include your loan number on your check or money order. Additionally, include the coupon from your monthly billing statement or payment book.
For payments made from a monthly statement stub for properties residing in the following states – AK, AZ, CA, CO, GU, HI, ID, MT, ND, NE, NM, NV, OR, SD, UT, WA or WY Mail to: Payment Processing Center P.O. Box 54040 Los Angeles, CA 90054 All other states, mail to: Payment Processing Center P.O. Box 11733 Newark, NJ 07101 For Coupon Book payments from the following states – AK, AZ, CA, CO, GU, HI, ID, MT, ND, NE, NM, NV, OR, SD, UT, WA or WY Mail to: Payment Processing Center P.O. Box 51301 Los Angeles, CA 90051 All other states mail to: Payment Processing Center P.O. Box 986 Newark, NJ 07184 For Principal-Only, or Overnight and Courier Services (such as FedEx or UPS), mail to: Payment Processing Center 425 Phillips Boulevard Ewing, NJ 08618
Avoid the clutter and do your part for the environment. When you sign up for paperless statements, you’ll get email notification when all your important documentation is ready to view; monthly statements, tax information, disclosures, escrow statements and much more.
Monthly Statements, Year-End Tax Statement (1098s)
If you don’t request Paperless Statements, you’ll get a mailed statement every month. Your statement will include your current loan balance, a payment breakdown, your escrow balance (if you’ve opted to have escrow collected for you) any mortgage transactions and other loan details.
In January of each year, Cenlar will provide a 1098 tax form to assist you in tax preparation. Your 1098 tax form will show how much you spent in the previous year on mortgage interest and real estate taxes. You can download the 1098 tax form from the website, request a paper copy be mailed to you, or both.
Escrow: Taxes & Insurance
If you have an escrow account for taxes and insurance, Cenlar will manage it for you.
An escrow account is a special money reserve that’s collected along with your monthly mortgage payment and used to pay for taxes and insurance premiums on your property. An escrow account ensures that taxes and insurance premiums will be paid on- time. When it’s time to pay those taxes and insurance premiums, Cenlar will make those payments for you.
Cenlar will send an annual escrow statement, which is an analysis of the year’s escrow account activity.
We’re Looking Forward To Working With You
It’s our pleasure to be servicing your mortgage and assisting you with all the information you need over the life of your loan. If you have questions, Cenlar is here to help you. Visit loanadministration.com or download the Cenlar Mobile app to find the answers you need.
Qualified Written Requests
Qualified Written Requests, notification of error, or requests for information concerning your loan must be directed to:
PO Box 77423, Ewing, NJ 08628
Limited English Proficiency
Please be informed that language access services are available free of charge to consumers with Limited English Proficiency (LEP). The language access services available to LEP consumers include Spanish-speaking customer service representatives and telephonic interpretation services. Telephonic interpretation services are available in over 200 languages, including Spanish, Mandarin, Arabic, Vietnamese, and Korean. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affair’s website at www.nyc.gov/dca.